Lesante Collection is looking to recruit for season 2025 a passionate
Guest Relations Manager
Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.
Key Responsibilities:
- Manages and motivates the team to improve sales and quality.
- Monitor customer service level by analyzing guest satisfaction.
- Work with Housekeeping, Food & Beverage and Maintenance to ensure guest needs are exceeded in terms of room requirements and dining expectations.
- Maintain effective communication with all relevant departments.
- Oversees recruiting and hiring for the Guest Relations team.
- Ensure all employees adhere to company grooming standards.
- Leads by example by displaying confidence, energy and enthusiasm.
- Reports directly to the Front Office Manager.