Social Media & Customer Service Specialist

Pro Living Hospitality IKE, a member of Pro Greece Group, is seeking a dynamic and creative Social Media & Customer Service Specialist to join our growing team in Thessaloniki!

About Us:

Pro Living Hospitality IKE is a newly established and rapidly expanding Airbnb management company, part of the Pro Greece Group. We are passionate about providing exceptional hospitality and creating memorable experiences for our guests.

Position Overview:

We are looking for a highly motivated individual to manage our social media presence and provide excellent customer service. This role requires a blend of creative content creation, strategic social media management, and efficient customer support. You will be responsible for building our online community, engaging with our audience, and ensuring our guests have a seamless experience.

Social Media Management:

• Develop and implement a comprehensive social media strategy to increase brand awareness and engagement.
• Create engaging and visually appealing content for various social media platforms (e.g., Instagram, Facebook, etc.).
• Manage and update our website content using WordPress.
• Create and publish compelling stories and collaborate with influencers and partners.
• Capture high-quality photos and videos for social media content.
• Monitor social media trends and implement best practices.

Analyze social media performance using Google Analytics and provide regular reports.

• Manage and optimize social media advertising campaigns (Google Ads is an asset).

Customer Service:

• Respond to guest inquiries and provide timely and accurate information.
• Resolve guest issues and complaints in a professional and efficient manner.
• Manage guest communications through various channels (e.g., email, phone, social media).
• Ensure a high level of guest satisfaction.

Qualifications:

• Excellent command of Greek and English (both written and spoken).
• Proven experience in social media management.
• Proficiency in WordPress.
• Strong photography and videography skills.
• Knowledge of Google Analytics and Google Ads (an asset).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• ​Ability to work 6 days per week, 6 hours per day, including weekends.

• A dynamic and exciting work environment.
• Opportunity to be part of a growing company.
• Competitive compensation.
• Opportunity to develop your skills.