Are you intrigued by delivering the best service ensuring customer complaints are managed using a transparent and informative process?
We are currently looking for a professional with exceptional organizational & communication skills to join ZeniΘ's team as Back Office Complaints Agent.
If you're ready to drive success and make a remarkable impact in the energy sector, join ZeniΘ, the 1st provider of integrated energy in Greece and let's power up your career!
As a Back Office Complaints Agent, your primary responsibilities include:
- Managing pending customer complaints by Consumer Ombudsman and RAE.
- Handling pending oral and written customer complaints concerns external sales channels and internal call center customers.
- Providing Support and Assisting Legal Department to response to Legal Protocols.
- Collaborating with the internal departments by participating in meetings
- Composing and sending letters to complaint customers.
- Evaluating the written answers to ensure the complaint is answered properly.
- Registering and manage complaints data in Microsoft List to provide information to the sales team.
- Preparing lists in the CRM system and providing them to BO Team
If you're interested in the Back Office Complaints Agent position, you should have:
- Bachelor's degree
- Proficiency in MS Office
- Good knowldedge of the English language
- Consequence and οrganizational ability
- Oral and written communication skills
- Problem-solving skills
- Data Entry skills
- Ability to work under pressure
For the Back Office Complaints Agent position, Zeniθ offers the following benefits:
- Stable working hours
- Hybrid working model
- Career growth opportunities upon performance appraisal
- Specific educational package for every job role
- Multinational, friendly, and free of any kind of discrimination working environment
For any information about the position call +30 6957093444 asking for Angeliki Kydoni.
Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.