Night Front Office Agent

Who We Are

At Stepwise, we are pioneers in providing top-notch Human Resources Management services tailored for boutique and high-end hotels in Greece and expanding internationally. What makes us unique? We've stepped through the same path! Our dedication is to create a work environment that protects, guides, and inspires the growth of our people, personally and professionally. Ready to take a “wise step” in your Hospitality career? Welcome to Stepwise HR!

Your Role

As the Night Front Office Agent on the night shift, you’re the guardian of our hotel’s operations after hours. From managing financial reports and resolving guest issues to handling reservations and supervising premises security, you ensure a seamless guest experience throughout the night. Your role is pivotal in maintaining smooth communication and addressing any emergencies that may arise. Collaborating closely with various departments, including Reservations, Security, and Maintenance, you play a key role in upholding our hotel’s standards of excellence, ensuring every guest’s stay is secure and enjoyable. Join us in keeping our hotel running smoothly through the night and delivering exceptional service around the clock.

This position involves a seasonal contract.

Professional Qualifications & Skills:

• Degree/Certification in Hospitality, Tourism, Business Administration, or related field
• Accomplished professional with 3 years of Experience in a 4 or 5-star hotel setting
• Excellent command of English and Greek (additional foreign language skills preferred)
• Proficiency in financial calculations and Hotel PMS software, with knowledge of Fidelio or similar software as a prerequisite
• Proficient in Microsoft Office Suite
• Skilled in expertly handling guest complaints with precision and professionalism
• Exceptional Time and Task Management
• Well-Organized and constantly alert Mentality
• Multitasking and strong Memorization skills.

Soft Skills

Your personality is an asset. At Stepwise, we value elements of your personality that complement your professional skills, including:

• Emotional intelligence
• Openness to feedback and able to utilize it creatively
• Strong communication & teamwork skills
• Adaptability and Agility
• Active listening
• Solid work ethic.

Stepwise Benefits

• Housing & Meals: We provide optimal living and dining conditions, carefully checked to ensure your utmost comfort
• Ongoing Training: We promote your personal growth and professional development
• Discounts: We provide exclusive discounts on hotel services
• Appreciation: We value your exceptional performance, exemplary behavior, and ability to exceed expectations
• Do not forget! By applying, you join a vibrant network of hospitality professionals within the thriving Stepwise HR community.

No discrimination.

At Stepwise, we adhere strictly to a non-discriminatory and transparent candidate selection policy. We welcome applicants of all backgrounds, including race, ethnicity, gender, age, sexual orientation, and origin, to submit their CV for consideration for this position. Upon reviewing your application, if your qualifications align with the requirements of the role, Stepwise will reach out to schedule an interview. Rest assured, your CV is treated with utmost confidentiality in accordance with our privacy policy. For more details, please refer to Stepwise’s privacy policy at www.stepwise.gr.

Thank you for considering Stepwise!