Job Title: Front Office Manager
Location: Semiramis
Job Overview: As the Front Office Manager at Semiramis, you will oversee the daily operations of the front office team, ensuring efficient and seamless guest service from check-in to check-out. You will lead a team of receptionists, maintaining high standards of service and guest satisfaction.
Key Responsibilities:- Supervise and manage the front desk team to ensure smooth and efficient operations.
- Greet and assist guests, ensuring that their needs are met and expectations exceeded.
- Ensure proper handling of guest check-ins and check-outs, and resolve any issues promptly.
- Handle guest inquiries, complaints, and requests, providing solutions and service with a positive attitude.
- Train, motivate, and develop front office staff to deliver exceptional customer service.
- Participate in the preparation of the annual departmental operating budget plan and in Yield and Revenue meetings.
- Maintain and monitor the front office budget and reports, ensuring all financial records are accurate.
- Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts
- Screens, interviews and selects potential staff for the department
- Coordinate with other hotel departments to ensure that guest needs are met in a timely manner.
- Ensure that the front office operates in compliance with hotel policies and procedures.
- Handle emergency situations and guest requests efficiently, ensuring a seamless experience.