On behalf of our client, a 5* Boutique Hotel in Mykonos, with 33 suites, we are recruiting an experienced Front Office Manager for the summer season.
What to expect:
- Days off according to agreement.
- All wages and benefits are included as required by law.
- Two meals per day.
- Accommodation provided.
- Development prospects.
- Complimentary use of the hotel's gym facilities.
The Role:
- Supporting, training and supervising front office team (approximately 10 colleagues).
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests in cooperation with the Guest Experience Manager.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings and cancellations.
- Managing the departmental budget.
- Updating files and records of all guests, as well as informing the team for VIP guests.
- Monitoring all cash-handling, checking and credit procedures.
Skills that can make you outstand in this role.
Missing some? You will still be considered as valuable ambassador.
- Educational background in Tourism and Hospitality
- 2+ years proven experience in similar positions in Luxury Brands.
- Confidence and Decisiveness
- Computer literate with PMS and CRM software.
- Communication and Active Listening skills.
- Strategic Overview and Analytical skills.
- Strong ethos and personal values.
- Excellent problem-solving skills.
- Basic accounting skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- A professional appearance.
Next Steps:
- Quick and easy online application by attaching your CV in PDF or WORD format.
- Register to our platform as Ambassador (follow the steps atwww.uworc.com)
- Our recruiters will contact you in order to set up a zoom meeting.
- We will put you in touch with the hotel managers to finalize the agreement.