Olvos Mykonos is looking for a Front Office Agent ( Morning shift) at Mykonos island for the 2025 summer season.
The Front Office Agent is responsible for ensuring that the reception of the hotel is to the highest standard. With a detailed knowledge of the hotel and its concept, you will carry out duties as directed by your manager, with a professional approach towards our guests, members and other employees.
- Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout
- Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy
- Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures
- Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy
- Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions
- Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions
- Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction
- Understanding of hotel history, services, facility information, and rates and packages