Lesante Collection is looking to recruit for season 2025 a passionate:
Front Office Manager
Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.
Requirements:
- Reporting to the Operation Manager
- Manage Front Office department
- Ensures implementation of brand standards from all employees in charge
- Inspect and coordinate all Department for cleanliness, ambience, service readiness, health and safety standards, staff and hospitality culture
- Manages and motivates the teams in order to improve sales and quality
- Deliver finance, cost and payroll targets
- Monitor level of customer service by analyzing Guest Satisfaction
- Work in partnership with all HODs to ensure guest’s needs are exceeded regarding room requirements
- Maintain effective communication with all related departments
- Oversees recruitment and hiring for the Department
- Ensure all employees adhere to company grooming standards
- Leads by example demonstrating self-confidence, energy and enthusiasm
Best Candidate’s profile:
- Degree in Hospitality / Tourism
- Minimum of 2 years’ experience in a comparable position in luxury hotel operations
- Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
- Fluency in Greek and English an extra language would be a plus
- Prior LHW experience, in a similar position would be considered an asset
- Hands-on leader
- Dedication and willingness to go above and beyond.
- Passion for delivering exceptional levels of guest service
Benefits:
- Competitive remuneration package including accommodation
- Career development opportunities
- Continuous training
- Friendly work environment