A leading Assisted Reproduction Technology Clinic in Thessaloniki is looking to hire a Full-Time International Patient Coordinator
Job Responsibilities:
• Assists international patients by facilitating their therapy
• Immediately and independently resolves issues encountered during the day to keep the patient on schedule
• Provides advance notice to patients of required follow-up testing and coordinates the required follow-up
• Communicates the medical protocol of the different treatments to patients.
• Coordinates patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, etc.
• Assists with problem resolution and process improvement.
• Collaborates with staff to coordinate appropriate response to requests.
• Provides timely follow-up to complaints to minimize negative consequences.
• Assists the department by working an on-call rotation (weekends, holidays, etc.) to support patient needs.
• Other duties as assigned.
Complexity of Work:
• Demonstrated ability to effectively interact with all levels of an organization and possess excellent written/verbal communication skills.
• Requires critical thinking, decisive judgment and ability to work with minimal supervision.
• Must successfully navigate complex situations while providing a superior patient experience.
• Must be able to function in a stressful environment and know when to escalate issues appropriately.
• Must have well-developed problem-solving skills with the ability to negotiate mutually satisfactory resolution of problems.
• Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.