Front Office & Reservations Agent

Front Office & Reservation Agent

We are a beautiful beach hotel located on the stunning island of Andros, offering 32 rooms and seeking an experienced individual to join our team in the Front Office and Reservations department.

This is a year-round position.

The members of the Reservations department are responsible for handling promptly, professionally, and courteously all communications from guests, travel agents, tour operators, corporate accounts, and online channels, maximizing revenue through the effective use and implementation of the hotel's pricing strategies.

Duties & Responsibilities 

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means.
• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely.
• Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate.
• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations.
• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information. 

Requirements

• Proven experience as a Reservation Agent
• Excellent command of the Greek and English language
• C‍Vs with additional knowledge of Italian or French language will be preferred
• Knowledge of channel management is desired
• Excellent knowledge of MS Office 
• Knowledge of a PMS software (ie. Hotelizer, etc.) will be preferred
• Able to multi-task
• Professional attitude, with a strong customer-focused approach

Benefits

• Salary: Competitive salary based on experience
• Bonus: Performance-based. bonuses available 
• Stay: Accommodation provided 
• Food: Meals provided during working hours 
• Opportunities: Opportunities for career growth and development