Customer Service Support

Are you an experienced and talented Customer Service Support eager to work for a leading multinational company? Do you have a strong background in end-to-end Order to Cash processes, with experience in the pharmaceutical or healthcare sector? Great news for you! Bayer is looking for a Customer Operations Support!

If you have the skills to manage multiple tasks, ensure seamless operations, and deliver exceptional customer service, we want to hear from you. Apply now to join Bayer and make a difference!

The position is temporary, based in Athens and outsourced through Randstad.

For the Customer Service Support role you will:

• Process customer orders accurately and efficiently within ERP systems, handling various order channels, including electronic, manual, and those submitted via the EKAPY platform.
• Communicate with customers regarding their orders, providing updates on stock availability, partial shipments, cancellations, and backorders as needed.
• Support the Customer Service Solutions Manager by monitoring order trends, stock shortages, and seasonal fluctuations, assisting in the evaluation of customer data’s impact on internal operations.
• Track daily order processing, identifying and resolving issues such as incomplete information or delivery holds to ensure a smooth workflow and customer satisfaction.
• Collaborate with the Customer Team to help maintain an efficient supply chain that aligns with customer expectations and company standards while contributing to process improvements.
• Assist in overseeing delivery and invoice batch jobs, addressing any errors that may arise to maintain seamless operations.
• Prioritize backorder fulfillment and contribute insights to support decision-making in S&OP discussions related to pending orders and inventory allocation.
• Liaise with O2C functions such as Collections, Disputes, and Credit Teams, as well as the Financial Solutions Manager, to help resolve financial matters when needed.
• Act as the first point of contact for customer claims and returns, ensuring prompt resolution or escalating cases to the relevant department.
• Handle customer master data requests and process consent for e-Invoicing, ensuring compliance with internal procedures.
• Help maintain service delivery standards, ensuring customer satisfaction and effective coordination with internal teams.

The ideal candidate for the position of Customer Service Support will be expected to have the following:

• A Bachelor's degree from a reputable university in Business Administration, Finance, or a related field.
• Digital proficiency, with hands-on experience using IT systems, SAP, ERP, BI systems, and Microsoft Office.
• Fluency in Greek and English, both written and spoken.
• Around 3 years of operational experience in end-to-end Order to Cash processes, with a particular focus on Order to Bill or Commercial Operations, gained at a leading multinational company.
• Experience in the local pharmaceutical or healthcare sector is highly preferred.
• A customer-focused mindset with strong business acumen and a passion for delivering outstanding results.
• Excellent interpersonal, collaboration, communication, analytical, problem-solving, decision-making, as well as planning and organizational skills.
• A proven ability to adapt to change and thrive in a constantly evolving environment.
• A deep understanding of local and global regulatory requirements.
• Advanced negotiation, problem-solving, critical thinking, and decision-making skills.
• A team player, confident, competent, and resilient in handling challenges.

The company offers the following benefits for this Customer Service Support position:

• Competitive remuneration package
• Dynamic working environment, focused on company’s values

For any information about the position call +30 694 1617500 asking for Nikoletta Kourompina

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.