The Gundari hotel resort in Folegandros, is looking for candidates for the following position:
Front Office Supervisor
Reports to: Front Office Manager
Position description:
As Supervisor, you will be responsible for supervising the reception operations and ensuring exceptional customer service to Guests is provided by the Team Members by sharing your expertise and continually inspiring them.
Key Responsibilities:
- Supervise accurate and efficient Reception operations including check in/out procedures.
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome.
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.
- Ensure a consistent, high level of customer service.
- Brief your team on any events or VIP guests in the hotel that day.
- Promote hotel services and facilities for up-selling opportunities.
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.
- Act in accordance with the front of house equipment and the property management systems.
- Carry out shift handovers and brief team members as required.
- Follow company brand standards.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members.