Are you an experienced and talented Customer Service Operations Specialist eager to work for a leading multinational company? Do you have a strong background in end-to-end Order to Cash processes, with experience in the pharmaceutical or healthcare sector? Great news for you! Bayer is looking for a Customer Service Operations Specialist!
If you have the skills to manage multiple tasks, ensure seamless operations, and deliver exceptional customer service, we want to hear from you. Apply now to join Bayer and make a difference!
The position is permanent, based in Athens.
The Customer Service Operations Specialist we are looking for will:
- Ensure accurate and timely processing of customer orders within ERP systems across all channels, including electronic, manual, and orders via the EKAPY platform.
- Maintain clear communication with customers regarding their order status, informing them of stock issues, partial deliveries, cancellations, and backorders. Collaborate with the Customer Service Solutions Manager to analyze order patterns, seasonality, and stockouts, and assess how customer data influences internal processes.
- Monitor daily orders according to established guidelines, resolving any issues such as incomplete orders or delivery blocks to guarantee customer satisfaction.
- Work closely with the Customer Team to maintain a smooth and efficient supply chain that aligns with global standards and customer requirements, while continuously driving improvements focused on customer needs.
- Ensure that delivery and invoice batch jobs run smoothly and without errors, intervening if any issues arise.
- Regularly assess and prioritize backorder fulfillment, contributing to S&OP meetings to help guide decisions regarding pending backorders and allocations.
- Keep open communication with other O2C functions, including the Collection & Disputes and Credit Teams, and collaborate with the Financial Solutions Manager for critical financial matters.
- Serve as the main point of contact for customer claims and returns, addressing and resolving them promptly, or directing them to the appropriate department for resolution.
- Manage master data requests within the scope of responsibilities and process customer consent for e-Invoicing.
- Ensure that service delivery meets key performance metrics, providing excellent service to both customers and internal divisions.