Mykonos Princess Hotel,a 5* Lifestyle Boutique Hotel, is currently seeking to recruit a professional for the position of Front Office Agent, responsible to provide customer focused service to the Guests, ensuring their stay will become an unforgettable experience.
Key Responsibilities
- Welcome and Assist Guests: Greet guests warmly upon arrival, ensuring a seamless check-in/check-out process and offering excellent customer service throughout their stay.
- Provide Hotel Information: Offer guests detailed information about the hotel’s facilities, services, and amenities, ensuring they are informed and comfortable.
- Island and Local Recommendations: Provide guests with information about the island, including must-see attractions, local activities, tours, and dining options.
- Make Reservations: Assist guests in making reservations for restaurants, car rentals, and other activities such as tours or excursions, ensuring their needs are met with care.
- Handle Guest Inquiries and Requests: Address any questions or special requests, such as arranging transportation, booking services, and resolving guest concerns.
- Coordinate with Other Departments: Work closely with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction and smooth operations.
- Manage Billing & Payments: Process check-outs, payments, and guest accounts, ensuring all charges are correct and efficiently handled.