Is your French at a near or native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure, trying to provide the best possible solution for a client?
If so, then the position of French speaking Collection Advisor might just be for you!
We are currently seeking a motivated and client-centric French speaker to join a newly established Credit Management Services center in Greece.
As a French speaking Collection Advisor, you will:
- be at the forefront of the business, operating via telephone/chat/email to support customers mostly located in Switzerland
- establish positive engagement with the customers, build relationships and demonstrate fair treatment
- conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
- provide guidance to customers on the availability of free money advice
- maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
A French speaking Collection Advisor, should demonstrate:
- A native or a near-native level of French or Swiss French
- Fluency in English
- Good level in German will also be highly appreciated
- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
- Service oriented and problem solving mindset
- Patience and calmness in all situations
- Ability to work both independently as well as a member of a team
- PC literacy
The company offers the following benefits for this French speaking Collection Advisor role:
- Opportunity to participate in the development of a front-running service centre
- A competitive package including an attractive base pay (including 2 extra salaries per year),
- bonus scheme plus extra benefits
- Best-in-class training program that spans several weeks to develop your skill set and ensure your success
- Professional growth and development opportunities
- Working hours will be in accordance with Switzerland's business hours and candidates will work on premises
Why Randstad?
- We are the #1 HR Consulting firm in Greece;
- We have a team of consultants, specialized in the recruitment of multilingual customer service agents;
- You will be contacted by our team right after submitting your CV;
- You will receive frequent feedback throughout the evaluation process.
Follow the link below & apply now!