Front Office Agent - Receptionist

Company Description

Mykonos Bay Resort & Villas is an art-designed luxury beach resort located in Megali Ammos, Míkonos, just a breath away from the center. The resort offers a dreamy scenery and the most breathtaking sunset views, embodying the epitome of Myconian architecture. Experience authentic Greek hospitality around the pool, beach, and restaurant areas of this beachfront resort.

Role Description

We are seeking enthusiastic female candidates for the role of Front Office Agent (Receptionist) at Mykonos Bay Resort & Villas in Míkonos. The Front Office Agent will be responsible for handling receptionist duties, managing reservations, providing exceptional customer service, and effective communication with guests.

Qualifications

• Phone Etiquette
• Knowledge of Booking, Expedia & BlueByte Software will me considered as a plus
• Strong Communication & Customer Service skills with a hospitality background
• Computer literate and previous experiences with Opera and Front Office systems
• Experience in managing reservations, annulments, writing e-mails
• Excellent interpersonal skills and ability to work in a multicultural team
• Professional appearance, positive and "can-do!" attitude
• Ability to multitask and handle pressure in a fast-paced environment with multi-cultural guests
• Tourism & Hospitality diploma or any relevant certificate equivalent
• English language is mandatory, other language as Spanish, Italian, German, Russian or Arabic will be a plus

Must be a EU passport holder

Responsibilities

• Welcome guests warmly as they arrive, addressing them with courtesy and professionalism
• Assist guests with check-in and check-out processes efficiently, ensuring accuracy in all transactions
• Provide information about hotel facilities, services, and local attractions to guests, assisting them in making the most of their stay
• Handle guest inquiries and requests promptly and effectively, demonstrating exceptional problem-solving skills.
• Maintain a neat and organized front desk area, ensuring it reflects the spirit of the hotel
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Utilize hotel management software for guest bookings, reservations, and billing processes accurately
• Handle cash and credit card transactions securely, following hotel policies and procedures
• Assist building leadership with any administrative tasks required to keep all operations running smoothly
• Respond to issues with empathy and professionalism, striving to resolve them to the guest's satisfaction
• Uphold the hotel's standards of service excellence, adhering to brand guidelines and protocols at all times
• Attend to guest’s complaints, inquiries and requests, refer problems to Front Office Supervisor/Hotel Manager

What We Offer

• Competitive Salary according experience and qualifications
• Fully legal social security and health insurance, benefits at the end of the season
• Concierge services and commission
• Accommodation in a shared apartment (with 1 colleague) in a convenient location close to the hotel and center
• Stable Work Shifts
• Full meals
• Trainings before and during operations
• Opportunities for personal growth, learning and professional development within our company

All the resumes should have a recent photo and references info from the last company