Team Leader

The Webhelp Group specializes in global Business Process Outsourcing (BPO), in particular in customer experience, payment services, sales, digital & marketing, across a range of voice, social and digital channels. Currently active in 26 countries, the company employs more than 35,000 Webhelpers across 86 services centers. The Webhelp Group is headquarted in Paris, France. The company has grown its revenues by more than 250% in the last 4 years by investing heavily in its human capital, creating a world-class working environment and implementing extensive personal and career development programs to become a great company to work for. We are currently seeking to cover on behalf of our clients, the above positions:

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors, on a daily basis.

Responsibilities:

·        Create an inspiring team environment with an open communication culture

·        Set clear team goals

·        Delegate tasks and set deadlines

·        Oversee day-to-day operation

·        Motivate team members

·        Discover training needs and provide coaching

·        Listen to team members’ feedback and resolve any issues or conflicts

·        Recognize high performance and reward accomplishments

·        Respond to general queries from customers, clients and team members

·        Develop action plans to optimize performance and drive continuous improvement

·        Degree in Management or training in team leading is a plus

·        Proven work experience as a team leader or supervisor

·        Good PC skills, especially MS Excel

·        Good command of English language

·        Excellent communication and leadership skills

·        Organizational and time-management skills

·        Decision-making skills

·        Customer orientation and ability to adapt/respond to different types of characters

The Company offers:

• Competitive remuneration package
• Opportunities for international Career through WEBHELP International Mobility program
• A challenging working environment

Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!