TOR Hotel Group is a family-owned business with a long heritage in hospitality,which dates back to 1925 and the opening of the first luxury hotel inThessaloniki. Since then, the Tornivoukas family has continued its long traditionwith the creation of 5 unique hotels in Northern Greece.
Join Eagles Resort team in a fast growing working environment as a
Hotel Manager
Location: Ouranoupolis, Chalkidiki
Position Summary
The Hotel Manager will be responsible to oversee the daily operations of our hotel as well asprovide strategic direction and be an ambassador for our brand. He / She should provide leadership and strategic planning to all departments in support of ourservice culture, maximized operations and guest satisfaction.
Key Responsibilities:
- He / She will be responsible for managing the Hotels management team and overall hotel targets to deliver anexcellent Guest experience
- Create and implement the operations program of the hotel with theapproval of the Operations Director
- Welcome all VIP hotel guests, monitor the guest feedback onTrip advisor, Holiday Check and relevant travel sites; work with the aim toimprove monthly hotel ratings and comments on all sites
- Receive and resolve or support the Director of Operations in resolving guest complaints and service recovery process
- Participate in daily briefings with departmental managers in order to discuss all matters about daily hotel operation
- Deliver hotel budget goals and set other short and long term strategic goals for the property; develop improvement actions, carryout costs savings;ensure revenue and guest satisfaction targets are met and exceeded
- Supervise work at all levels(front office, kitchen staff, housekeeping, maintenance) and set clearobjectives
- Oversee that all maintenance jobs are properly held
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners
- Prepare monthly financial reporting
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- Build strong working relationships and communications with hotelemployees, conduct trainings and appraisals
- Work very closely with the hotel owners and the Director of Operations
Qualifications / Personal characteristics:
- Degree in BusinessAdministration, Hotel / Hospitality Management or relevant field
- Proven experience as Hotel Manageror relevant role in hospitality industry
- Fluency in English and Greek; asecond language will be considered as an asset
- Understanding of all hotelmanagement best practices, relevant laws and guidelines
- Working knowledge of MS Office;knowledge of hotel management software (PMS) is an advantage
- Demonstrable aptitude indecision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skillsand a great attention to detail
- Excellent customer serviceskills as well as a business mindset
Benefits:
- Competitive salary remuneration
- Career development in a fastpaced growing work environment
- Daily meals and accommodation
- Training opportunities
TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.