Wellness Manager - Mitsis Faliraki

For the past 45 years, Mitsis Group has been a pioneer in the hospitality industry as the largest privately owned hotel chain in Greece. Guided by a customer-centric philosophy, family care, and an authentic Greek identity, the Group operates 24 hotels and employs 5,000 people across Athens, Chalkidiki, Crete, Corfu, Kamena Vourla, Kos, Rhodes, and Santorini.

Mitsis Group offers a rich blend of hospitality, featuring exceptional service, unique locations, impeccable facilities, refined gastronomy, and a wide range of choices and experiences for its guests. We transform every visitor into an honored guest through a family-friendly and pleasant working environment, creating unforgettable memories that last a lifetime.

Mitsis Group is currently offering new job opportunities at Mitsis Faliraki:

Job title: Wellness Manager

Location: Rhodes

Employment Type: Full-time, Permanent

Purpose:

The purpose of this role is to provide operational support for the spa and fitness areas. We are seeking an experienced wellness expert with comprehensive knowledge of customer service and the wellness sector to ensure the delivery of high-quality services to our guests and provide guidance to our staff. Our goal is to promote healthier living through exceptional spa treatments and fitness conditioning.

Key Responsibilities:

• Manage daily operations of the spa and fitness facilities
• Lead and assign tasks to Guides, Instructors, Receptionists, and Practitioners
• Develop and maintain Standard Operating Procedures (SOPs)
• Train, coach, and motivate the team to follow the Mitsis culture
• Ensure a high level of guest satisfaction
• Organize visits from wellness experts, lecturers, and instructors
• Oversee the creation of a robust schedule of fitness activities and classes
• Monitor financial performance, budgets, and KPIs
• Support the creation of spa menus, treatments, and retail selections
• Assist in marketing promotions, packages, and events
• Plan and manage schedules for classes and activities
• Provide reports and suggestions to improve operations and guest experience

Required Qualifications:

• A degree in Exercise Physiology, Fitness, Health Sciences, Behavioral Health, Sports Medicine, Athletic Training, Physical Therapy, or a related field
• At least 7 years of professional experience, including a minimum of 3 years in a managerial role at one or more leading destination spas, wellness retreats or within a hotel spa
• CPR and AED Certification
• Excellent command of the English language, both verbal and written

Required Skills:

• Professionalism, Reliability, & Responsibility
• Attention to Detail, with critical thinking and data interpretation abilities.
• Proven ability to develop, motivate, and inspire a team
• Demonstrated success in driving behavioral change
• Strong organizational and leadership skills
• An interest in utilizing online data and technology to support wellness initiatives
• Familiarity with technology and its application in wellness programs
• Ability to work efficiently and productively in a fast-paced environment
• A thorough understanding of all aspects of hospitality

We Offer:

• Competitive compensation package
• Work in a family-owned Group with a people-centered approach and respect for the environment and society.
• Continuous and personalized training
• Career development opportunities in a fast-growing Group

Create your own career story #createyourcareerstory and join a team of 5,000 members at Mitsis Group.

All applications and submitted information will be treated with strict confidentiality.

You can learn more about Mitsis Group by following the links below:

Mitsis Official Website | Mitsis Career Page