Loyalty / CRM Data Analyst

Regency Entertainment S.A. a leading company in the Greek gaming and luxury hotels industry, is looking for a candidate to cover the following open position at Regency Casino Thessaloniki:


Loyalty /CRM Data Analyst

Main Responsibilities

• Collect, interpret and visualize data across different data sources, with the aim to propose actionable and meaningful insights for creating loyalty campaigns, based on trends on client segmentation and profiling.
• Identify areas of improvement across all reporting stages, by setting up and maintaining automation techniques to improve reporting efficiency.
• Develop forecasting tools and scenarios to predict ROI on loyalty marketing campaigns and business scenarios, as well as, support the department in terms of data analytics with future phase loyalty program innovations, both technical and commercial.
• Obtain in depth understanding of business reporting in order to develop and monitor KPIs that improve the loyalty program’s performance.

Qualifications and Requirements

Education

• Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, Mathematics, Information Technology, Economics or related discipline
• Master's degree in a related field will be considered as an asset
• Fluency in English is a pre-requisite

Experience

• A minimum of 1 year prior experience in business data analysis in loyalty programs

Competencies (skills, knowledge, attitude)

• Knowledge in at least one of the Business Intelligence tools (e.g. Microsoft BI tools, Tableau, QlikView, Crystal Reports) is a pre-requisite
• Database Management Skills (understanding of SQL)
• Proficiency in Excel (Pivots, VBA) & Power Point is essential
• Solid understanding of CRM platform operations
• Strong data visualization skills (dashboards, reports)
• Programming skills in any open and licensed based data analytics and modelling software platforms will be considered as a plus (e.g. SAS, SPSS)

We offer:

• Excellent working environment
• Continuous training & development
• Career opportunities
• Private Insurance
• Meal at Employee Restaurant
• Free Parking

If you are interested in joining our team, please apply!

In the context of the submission of your application to work with us and exclusively for the purposes of evaluating your appropriateness for the required position, as well as our communication with you, in the event that we wish to express our intention to hire, we process the personal data that you submit by force of your curriculum vitae (cv). Such data will be preserved by Regency Entertainment for a period of one (1) year. Kindly be advised that we have adopted appropriate security measures for the protection of your personal data against possible loss, unauthorized use or access, tampering or notification. For any additional information on how we process your personal data, and for your related rights, you may contact the electronic address: dpo@ regency.gr. The Declaration for the Protection of Personal Data of Regency Entertainment is available on our site: Privacy Policy - Regency Casino Thessaloniki Official (regencycasinos.gr)