Three Olive Trees Apart hotel is seeking a Front Office Manager.
Location: Anavyssos.
The ideal
candidate will be a young professional with a passion for hospitality.
The Front
Office Manager is responsible for ensuring all staff within the front office
department are performing to aparthotel standards
Responsibilities:
- Ensure that guests checking in
and checking out are handled according to hotel standards and that their
expectations are met on a day-to-day basis
- Assist guests with all check-in
procedures, Issue room keys, and answer any questions they may have
- Take extra care to address any
special needs of guests, or possible guest complaints
- Provide the highest service
standards to our guests, and welcome them in an exceptionally warm,
polite, friendly, and professional manner
- Provide additional information
to the guests that is tailored to their preferences
- Post the relevant charges to
the appropriate account, to provide the itemized bills to the guests, and
make sure that they are delivered promptly and are accurate
- Ensure guest information is
updated and accurate at all times.
- Ensure
overall guest satisfaction
- Ensure that all front office
interior and exterior, as well as furniture and equipment, are always
clean and well maintained
Qualifications:
- Degree in Hospitality
Management, Tourism, Business Administration or relevant field
- Minimum of 1-year experience in
the guest services, front desk, or related professional area
- Excellent knowledge of the
English language. Additional languages will be considered a plus
- Good
Computer Skills
- Proficient in the use of MS
Office Suite
- POS
knowledge
- Hotel reservation software
knowledge is required
- Ability to give clear and
concise instructions
- Applicant must have strong
interpersonal and administrative skills
- Needs to be able to communicate
and collaborate well with others
- Professional
appearance and presentation
- Maintain tact and diplomacy in
tough guest situations
- Ability to converse in both
Greek and English - Fluency in both languages
- Strong team player and able to
work under pressure
- Demonstrate integrity in all
dealings and maintain a high level of confidentiality
Working hours:
- 6-day workweek / 7 hours per day.