Regency Entertainment S.A. a leading company in the Greek gaming and luxury hotels industry, is looking for a candidate to cover the following open position at Hyatt Regency Thessaloniki:
IT Coordinator
Main responsibilities:
- Open Tickets via Service Now and follow up on getting resolutions in an integrated outsourced support from various vendors.
- Understand the nature of the issues the customer is facing and provide adequate solutions.
- Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email and turn them in to a Service Now Ticket.
- Report difficult or complex issues to the SSC- Shared Services Center. Try to find a feasible solution as soon as possible.
- Provide excellent customer service and follow up with the users on a regular basis.
- Maintain the record of common issues related to customer complaints with instructions for work arounds.
- Determine potential issues and be proactive while suggesting improvements in the existing procedures.
- Ensure that all the issues are resolved on timely manner based on priority.
- Collaborate closely with the 24X7 Hyatt European SSC-Shared Services Center and Third Parties for Micros and Opera.
- Report to The Group IT Director, Director of Finance.
Qualifications & Requirements:
Education
- Bachelor’s degree in information technology, Computer Science or relevant field.
- Fluency in English in both verbal and written communication
Experience
- A minimum of one (1) year prior experience in working as an IT Help Desk Technician or Help Desk Specialist or relevant role
- Hands-on experience in resolving technical issues and coordinating small project implementation
Competencies (skills, Knowledge, abilities)
- Familiar with Service Now Ticketing System
- Knowledge of Micros/Symphony Restaurant and Opera/PMS Front Office System
- Basic understanding of LAN/WAN networking
- Good knowledge of operating systems & computer applications
- Computer and mobile devices knowledge/tech savviness
- Be resourceful, able to multitask and prioritize effectively
- Excellent communication and interpersonal skills
- Excellent problem-solving abilities
- Be a patient listener
- Flexible to work schedule demands
We Offer:
- Mobile phone
- Laptop
- Excellent working environment
- Continuous training & development
- Career opportunities
- Private Insurance
- Meal at employee restaurant
- Free parking