Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 26 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino. Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world. Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.
Webhelp Hellas, is looking to recruit, Arabic Tele SAM Agents , to join a growing international sales team based in Athens.
Key points (Organization perspective
The right level of knowledge is achieved through the onboarding trainings and later on maintained and upgraded by several ways: online training, classroom training, and workshops, debrief sessions with senior member of the team and also best practice leverage.
As the team is international most of the times covering multiple geographies, the exchanges that are highlighting both “one size fits all” type of approach as well as unique approached – market specifics are contributing to create a vast knowledge.
The Tele Sam Aget has the capability to reach large amounts of customers in short amount of time as all research prior to the call can be made online, in real time.
The workload can be tracked and easily monitored by generating reports in the CRM systems.
Key points (Client Perspective)
The Tele Sam agent is able to meet various customer needs such as:
•Gain efficiency and optimize finances. In the course of the SAM project organizations will get a full picture of their deployed estates, which can help them identify opportunities to modernize their technology.
•Managing their software assets and licensing: it can be difficult sometimes to have the right understanding of Volume Licensing. The Tele Sam Agent is the trusted advisor that can guide an organization and simplify the entire process.
•Increase satisfaction of the internal customer, i.e. the employee: Organizations value insights that will help them better understand how to meet internal business users’ needs from an IT angle. By getting engaged, the Tele Sam agent can help you have findings on the software deployed, that will further help the IT Department to find the right balance between the users’ needs and the costs associated