Job Title: Spa Receptionist
Location: Paliouri Halkidiki
Job Type: Seasonal April -October
Company Description:
Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to
excellence and growth. We are seeking a highly motivated spa receptionist to
uplevel the spa experience in our Spa and maximize the spa sales.
Job Role: The Spa Receptionist plays a key
role in providing exceptional guest service to spa guests. Responsible for
managing the spa front desk, the receptionist facilitates smooth operations,
handles inquiries, schedules appointments, and ensures guests have a memorable
spa experience.
Key Responsibilities:
Guest Services:
- Greet
and welcome spa guests in a friendly and professional manner.
- Provide
information about available spa services, treatments, and packages.
- Assist
guests in selecting appropriate services based on their preferences and needs.
- Handle
inquiries and provide accurate information about spa facilities and policies.
Appointment Scheduling:
- Schedule spa appointments
efficiently, taking into consideration therapist availability and guest
preferences.
- Coordinate
with spa staff to ensure a seamless scheduling process.
- Confirm
appointments and provide reminders to guests as needed.
Check-In and Check-Out:
- Manage
the check-in and check-out process for spa guests.
- Ensure
accurate and timely processing of payments for spa services.
- Maintain
organized records of spa appointments and transactions.
Guest Relations:
- Address
guest concerns or issues promptly and professionally.
- Seek
feedback from guests to enhance the quality of services.
- Build
positive relationships with repeat spa guests.
Administrative Tasks:
- Maintain
an organized and tidy spa reception area.
- Manage
phone inquiries and direct calls to the appropriate staff.
- Assist
in maintaining inventory of spa products and supplies.
Collaboration with Spa Staff:
- Communicate
effectively with spa therapists and other staff members.
- Coordinate
special requests or requirements from guests with spa staff.
Promotions and Sales:
- Inform
guests about current promotions, discounts, and spa packages.
- Actively
promote spa services and upsell additional treatments when appropriate.
Compliance and Policies:
- Ensure
adherence to spa policies and procedures.
- Stay
informed about spa industry trends and updates.
Qualifications:
- Bachelor’s
degree or equivalent.
- Proven
experience in customer service or a similar role.
- Excellent
knowledge of Greek and English languages. Third language will be considered
accordingly.
- Exceptional
communication (both verbal and written), negotiation and administrative skills.
- Strong
organizational and multitasking abilities.
- Familiarity
with spa services and products.
- Proficient
in using spa management software or reservation systems.
- Professional
appearance and demeanor.
Additional Information:
We offer a competitive compensation package, including salary, benefits,
and opportunities for professional growth. We are an equal opportunity employer
and are committed to diversity and inclusion in our workforce.
If you are dedicated to
delivering exceptional guest experiences join our team and be part of our journey towards excellence!
All
resumes will be handled with discretion. Only those who possess the
above-mentioned requirements will qualify for an interview and be contacted in
due time.
We respect
your privacy by adhering to the European Union General Data Protection
Regulation (GDPR).