We are a prominent company in Greece specializing in the design and manufacture of complete elevator systems and components. Our mission is to enhance people's quality of life by providing improved access and mobility for all, through innovative, reliable, and user-friendly products and services. With significant growth in recent years both locally and internationally, we are seeking dedicated and passionate individuals to join us on our journey of continued expansion.
Key Responsibilities:
- Act as the first point of contact for customers, handling inquiries and providing support through various channels (phone, email, in person)
- Assist clients with general information, resolving issues, and directing them to the appropriate department
- Manage and coordinate incoming requests, ensuring efficient and timely responses
- Maintain a professional and friendly demeanor when interacting with clients and colleagues
- Update and manage customer records, ensuring all data is accurate and up to date
- Provide basic technical support and troubleshooting for customer queries
- Collaborate with internal teams to escalate and resolve more complex issues when necessary
- Ensure a high level of customer satisfaction by addressing concerns promptly and professionally
Qualifications
- Native level fluency in Polish - English, both written and spoken
- Previous experience in a customer support/front desk position is an advantage
- Excellent communication and interpersonal skills
- Strong organizational and multitasking skills
- Ability to work independently and as a member of a team
- Professional-reliable-positive attitude
Our organization is known for its human-centric work environment, which emphasizes teamwork, respect, and strong values. Initial training will take place in Serres, and ongoing training and development opportunities are crucial for the continuous growth of our team members.