Front Office Manager

Job Title: Front Office Manager

Location: Pomegranate Wellness Spa Hotel, Greece

Job Overview:

Pomegranate Wellness Spa Hotel, a premier luxury destination, is seeking an experienced and dynamic Front Office Manager to lead our front desk team. The ideal candidate will ensure exceptional guest experiences, manage front office operations efficiently, and uphold the highest standards of hospitality.

Key Responsibilities:

• Oversee daily front office operations, including check-in/check-out, reservations, concierge services, and guest relations
• Led and trained front office staff to provide exceptional service and maintain hotel standards
• Ensure seamless communication between the front office, housekeeping, and other departments to enhance guest satisfaction
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency
• Manage room availability, rates, and occupancy to maximize revenue
• Maintain accurate records of guest accounts, payments, and billing procedures
• Implement and enforce hotel policies, procedures, and service standards
• Monitor front office performance, generate reports, and implement improvements as needed
• Train and mentor front office staff, fostering a positive and professional work environment.
• Collaborate with the sales and marketing team to promote the hotel’s offerings.

Qualifications & Experience:

• A bachelor's degree in hospitality management, business administration, or a related field is preferred
• Minimum 3-5 years of experience in front office management within a luxury hotel or resort
• Strong leadership and team management skills
• Excellent verbal and written communication skills in English (additional languages, especially Greek, are a plus)
• Proficiency in hotel management software (e.g., Protel, PMS, or similar)
• Strong problem-solving and organizational abilities
• Ability to work flexible hours, including weekends and holidays
• Customer-focused mindset with a passion for delivering world-class hospitality

What We Offer:

• Competitive salary and performance-based incentives
• Accommodation (if required) and meal benefits
• Opportunities for professional growth and career development
• A dynamic and luxurious work environment at one of the most prestigious wellness resorts