Real Time Monitoring Analyst

Atlas, a company of Adecco Group of Greece, of the company 360 Connect, a subsidiary of the Vodafone Greece, is currently seeking a dynamic and flexible professional to cover the following position:

Real Time Monitoring Analyst

Job Description

• Closely monitor contact center real time performance and schedule adherence
• Monitor real-time agents' states and work modes, providing feedback to leadership where needed in the context of performance evaluation
• Serve as single point of contact between several departments to identify and communicate any unexpected changes

• At least 1 year of experience at inbound/outbound call center
• Good knowledge of Call Center key performance indicators (KPIs)
• Complete understanding of overall operational activities including phone, email, chat, community and social media support
• Excellent working knowledge of Excel, Word, PowerPoint and other MS Office programs
• Have the ability to analyse/organize data in a structured manner
• Act proactively
• Strong communication skills
• Customer oriented, patient and positive attitude

• Friendly and challenging working environment
• Opportunities for further development
• Competitive remuneration package
• Hybrid working model

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.