We are looking for a seasoned and experienced Operations Manager to plan, direct and coordinate all company operational matters. Candidate will be responsible for reporting to the board and ensuring organizational effectiveness by providing leadership and direction to all running operations within the company.
Working with the management team, the position will also contribute to the development and implementation of efficient organizational strategies, policies and practices.
Main responsibilities
- Accountable for maximizing contract margin through effective operational management; contribute to profitable revenue growth; and minimizing exposure to claims and service level penalties.
- Accountable for operational delivery, fulfilling contract commitments and meeting customer expectations.
- Ensure the team delivers on all contractual commitments in real time
- Ensure the team delivers effective and efficient incident, problem, change, performance and fulfillment activities.
- Identify, mitigate and track the Risk Management issues relates to her/his project/customer.
- Support reporting - management reports for local and global reporting