Front Desk Agent

Kassandra Bay Resort, Suites & Spa in Skiathos, is a unique Resort Complex nestled within a timeless landscape by the sea and surrounded by nature in the beautiful island of Skiathos. The complex has been designed and crafted using friendly materials and is inspired by its own supreme beachfront location.

The team at the Kassandra Bay Resort, Suites & Spa in Skiathos is expanding and seeking to hire individuals for the position of Front Desk Agent for the upcoming summer season of 2025.

Whether you’re an experienced tourism professional or just starting out in the industry, if you’re interested in growing within an organized team, then Kassandra Bay Resort, Suites & Spa is the perfect choice!

Responsibilities

• Greet guests warmly and provide a friendly and professional first impression.
• Issue keys to guests according to their room and ensure the key cards are programmed to the correct room number.
• Provide guests with directions to their room and arrange for their luggage to be delivered to their room.
• Register guests, assign rooms, and handle check-ins and check-outs efficiently.
• Answer phone calls promptly and handle inquiries.
• Provide accurate information about hotel facilities, services, and local attractions.
• Assist guests with transportation and any other requests or concerns they may have.
• Respond to any guest complaints or queries in a timely and professional manner.
• Process payments and maintain accurate financial records.
• Ensure housekeeping is kept up-to-date with check-ins and check-outs to ensure rooms are cleaned on time
• Collaborate with other hotel departments to ensure guests' needs are met.
• Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, assist guests with car rentals, taxi and restaurant bookings.
• Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas
• Other tasks as requested by management

• Degree in hospitality or other related field, or 2 years experience in a similar role in a 4* or 5* hotel
• Proficient computer skills, including Microsoft Office and hotel management software (Protel preferred)
• Excellent knowledge and use of Greek and English both written and verbal (A second foreign language will be considered an asset)
• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Customer-focused attitude with an approachable and friendly demeanor
• Exceptional organizational and multitasking skills to manage various tasks simultaneously.
• Ability to work in a fast-paced environment, remaining calm and composed under pressure.
• Professional appearance and demeanor, including a neat and well-groomed appearance and the ability to maintain confidentiality

• Accommodation
• Meal Plan
• Professional, dynamic and pleasant working environment
• All required insurance
• Competitive salary package
• Chances for further development