Reservations Agent
By expanding the activity of our services, in the summer season 2025, many new positions are opening. Through teamwork, our goal is to create a favorable working climate that will highlight your skills and talents, develop you as personalities as well as professionals.
We invite you to grow the Crystal Waters Lefkada family by offering a holistic and unforgettable experience to our customers!
Key responsibilities
- Handling of reservations
- Process payments and confirm arrangements concerning individual guests or travel agents over the phone, by email, on line and in person.
- Check upcoming reservations in case there is a problem with credit card information or with billing process; update the filing systems within the department, ensure daily arrival checks are completed and oversee travel agencies commissions.
- Maintain good relations with regular guests.
- Build full knowledge of all room types, their location and layout, hotel facilities, services, company policies, selling status, rates and benefits of all packages plans.
- Communicate reservation information (cancellations and modifications) to the Front Desk and follow company's policy for no shows.
- Ensure excellent response to all guest requests; maintain confidentiality of guests information.
- Maintain accurate records for tracking all bookings and reservations.
- Provide support to other departments for information on activities, reservations and special requests.
Qualifications
- Hotel, Tourism or Management degree
- Previous relevant work experience in 4* or 5* resorts
- Proficient user of English language (written – verbally). Similar capability in other languages ( French or German, Italian etc. ) will be valued additionally.
- Computer literacy and experience in Fidelio pms program
Benefits
- Competitive salary remuneration
- Career development in a fast-paced growing work environment
- Daily meals and accommodation
- Training opportunities