On behalf of our client, world’s leading provider of business process and document management services, we are looking for a Workforce Management Real-Time Analyst (German speaker) in full-time.
Your Responsibilities:
In the operation, staff work under multiple shifts during the day, seven days a week. Given this flexibility, precise tracking of clock in/clock out times in real time is essential to ensure compliance with submitted schedules. Any deviations must be closely monitored and corrected to avoid non-compliance. All these are required based on the implementation of the Digital Work Card, which is an important step towards transparency and rational management of working time in Greece.
- Ensure compliance with digital card requirements (clock in/out, daily and monthly reporting, internal/external).
- Process tickets and requests related to project changes.
- Monitor real-time employee performance, schedules, and productivity using relevant applications.
- Communicate schedule changes to employees and supervisors.
- Implement schedule changes as directed by management team and communicate updates to relevant stakeholders.
- Report on employee performance and productivity to operational leadership to support target achievement.
Your Profile:
- Fluent in written and spoken English and German
- Proficient in MS Office, especially MS Excel.
- Strong analytical and problem-solving skills.
- Excellent conflict resolution, decision-making, and assertiveness.
- High level of responsibility and accountability.
- Strong numerical aptitude.
- Considered as advantage if familiar with call center processes, workforce logistics, forecasting models, and capacity management.
Your Benefits:
- Interesting and dynamic opportunities to work for one of the world’s most renowned companies
- Development in a large international matrix organization
- The opportunity to contribute to local/regional projects and help shape the development of the Greek business operation
- Competitive salary
- Opportunities for personal and professional growth
- Flexible working hours
- Private health and life insurance
Working Hours:
40 hours per week
Contract:
Full-time employment contract – presence at the Headquarters required in Thessaloniki.