Reservations Manager

The bay hotel and suites 5* 

is looking for a full time Reservations Manager.

Responsibilities:

• Respond to all incoming requests (e-mail, phone etc.) in a professional way
• Assisting customers with any reservation issues effectively and professionally
• Create and maintain reservation records within the Hotel’s PMS
• Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
• Open and close rooms availability as and when required in all the channels and on the hotel website
• Ensure communications among other departments, notably Front Office, Credit, Sales and Housekeeping

• Minimum 4 years’ experience in Reservations Department in a 5 star Hotel
• Degree in Hospitality / Tourism / Economics will be considered as an asset
• Excellent command of both Greek and English language (oral and written). Additional languages will be considered as an asset
• Experienced in computer (proficiency knowledgeable of Microsoft Office)
• Knowledge of Hotel Computer Systems and previous experience with PMS systems
• Knowledge of OTA's extranets & channel management systems