Front Office Agent - Υπάλληλος Υποδοχής

The Blue Carpet Luxury Suites, located in the area of Pefkohori in Halkidiki.We are seeking a highly motivated Front Office Agent to uplevel the experience of our guests for the season of 2025.

Main Duties:

• Greet guests with a friendly and professional demeanor.
• Assist guests with the check-in and check-out process,
• Handle guest inquiries and requests promptly and courteously.
• Collect and process payments, issue invoices, and maintain a balanced cash drawer.
• Provide guests with information about hotel facilities, services, local attractions.
• Offer recommendations and assistance to enhance their stay.
• Maintain good communication and working relationships with all hotel departments.
• Answer phone calls, respond to emails, and transfer calls to appropriate departments.
• Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.
• Informs the roofing/maintenance departments about the intervention and any problems
• Ensure that all Front of House areas are clean and tidy at all times.

• Previous hospitality experience would be advantageous.
• Good knowledge of using extranet from online booking engines
• Knowledge of the Pylon program will be considered an additional qualification
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office.
• Ability to learn on the job.
• Excellent customer service skills.
• Excellent problem-solving skills
• Ability to work on flexible schedule .

• Attractive package of benefits according to qualifications
• Accommodation and lunch
• Work in a pleasant, dynamic and growing professional environment
• Continuous learning and development opportunities