Guest Assistance & Hospitality: Greet and welcome guests warmly upon arrival. Provide information about hotel facilities, services, and nearby attractions. Assist guests with inquiries, requests, and complaints, ensuring prompt resolution.
Lobby Management: Maintain the cleanliness, organization, and ambiance of the lobby. Ensure proper seating arrangements and manage guest flow during peak hours.
Coordination with Other Departments: Work closely with the front desk, deluxe concierge, groom coordinator desk. Ensure smooth guest check-ins and check-outs by liaising with front office employees. Assist in the coordination of VIP guest arrivals and departures.