Head Waiter / Waitress

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Head Waiter / Waitress provides the highest level of service and professional excellence, being ever present in the operation ensuring the highest standards and to completely satisfy our guests during their meal experience.

Duties and Responsibilities

• Performs kind and generous service in always treating both guests and colleagues in a respectful manner
• Attends pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival
• Ensures that the opening and closing of the outlet is organised. This includes making sure that there is always adequate mise en place, setting up the restaurant before the guest’s arrival and performing all duties related to the closing of the outlet
• Ensures that all steps throughout the sequence of service are thoroughly followed and, should there be any gaps or delay, asks for help in a timely manner, so that the guest experience is not negatively impacted
• Understands and operates the POS system
• Prepares and presents bills accurately
• Ensures service and Back of House areas are always kept clean and work is conducted according to the Mandarin Oriental standards of FLHSS
• Performs any other reasonable duties as required by Management

Qualifications / Experience:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece
• To be willing to work a flexible schedule to accomplish all major responsibilities and tasks
• Minimum of 2 year working experience in a luxury hotel or high-end restaurant operation
• Must be a self-motivator and spread positivity within the team
• Must work in a safe, prudent, and organized manner
• Must be able to relate to all levels of Guests and management
• Can handle multiple tasks at one time
• Be able to consistently delight and satisfy our Guest
• Very good communication skills are essential
• Must have excellent attention to detail
• Local and international food and beverage awareness is a plus
• Very good command of spoken English & Greek

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided
• Medical Private Insurance for all Colleagues
• Free meals at Colleagues' Dining
• Laundry of uniforms
• Colleague recognition and reward program
• Learning & Development Program
• Task force Opportunities across the Group of Mandarin Oriental
• Colleague Social events and Wellness programs
• Various discounts provided within the Resort and in the nearby area