ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.
ICAP Executive Search & Selection, on behalf of its client a Greek Commercial Company, leader in its field, is looking for a skilled professional for the position of Key Account Manager to join their team.
Key Account Manager (5665/KAM/ESS/GR)
Position Summary:
The Key Account Manager will be responsible for managing and growing a portfolio of major clients in the retail sector, specifically targeting supermarket chains, entertainment and technology stores. This role involves developing trust-based relationships, executing strategic sales plans, managing orders and inventory, and ensuring high levels of customer satisfaction.
Responsibilities:
- Develop and maintain strong, trust-based relationships with key clients.
- Act as the primary point of contact for major clients, ensuring a win-win relationship.
- Manage an existing portfolio of major clients, focusing on supermarket chains and entertainment and technology stores.
- Conduct regular sales visits and business reviews with clients to ensure satisfaction and identify growth opportunities.
- Develop and implement strategic sales plans tailored to each key account.
- Monitor sales performance and adjust strategies as needed to meet or exceed targets.
- Oversee the planning and coordination of orders and deliveries.
- Manage inventory levels to prevent shortages and overstock situations, ensuring optimal stock levels.
- Implement sales promotion plans and execute promotional activities to boost sales and enhance product visibility in the market.
- Collaborate with the marketing team to develop and deploy effective in store marketing activities.
- Provide exceptional customer service and manage client complaints effectively.
- Monitor and manage customer balances in line with the company’s commercial policy.
- Conduct market research and analyze competition to identify opportunities and threats.
- Perform category analysis to support the development of targeted sales strategies.