Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, ZeniΘ, for a dynamic professional to cover the following position:
ZeniΘ is the 1st provider of integrated energy in Greece, with natural gas and electricity! The company aims to cover the energy needs of modern Greek families, businesses and industrial plants and to offer integrated energy solutions to its customers across Greece. The company’s successful and long progress is based both on the significant benefits of natural gas and on the priority given to the satisfaction of the customers’ needs- residentials and corporate- by providing high level, safe and reliable services. “We give energy” every moment!
Sales Support and Operations Agent (Thessaloniki)
Job Description
- Handles pending contract tasks unrelated to direct sales, such as procedural matters (e.g., updates, documentation, declarations, meter readings, etc.)
- Communicates with pending task lists to alleviate the workload of sales agents and maintain the team’s productivity
- Provides updates on changes from the billing department and manages daily tasks unrelated to new sales
- Manages Voice Orders for completed contracts, ensuring timely communication to finalize sales
- Processes customer-specific administrative requests (e.g., product changes) to streamline operations
- Handles incoming calls with prioritization over sales agents, focusing on inquiries related to contract progress, support referrals, and efficient call redirection to minimize delays and optimize team workflow
- Participates in company’s trainings