Customer Service Representative

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2008 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a multinational FMCG company, for a dynamic professional to cover the following position:

Customer Service Representative

·         Manages orders in SAP

·         Maintains master data in SAP and periodically assists the accounts receivables processes

·         Provides timely and accurate information to incoming customer order status and products knowledge requests

·         Processes customer orders/changes/returns according to established department policies and procedures

·         Works closely with the credit department to resolve disputed credit items

·         Provides timely feedback to the company regarding service failures or customer concerns

·         Partners with the sales team to meet and exceed customer’s service expectations

·         Bachelor degree

·         Minimum two (2) years of prior experience in a similar role

·         Excellent Knowledge of the English language

·         PC literature (advanced MS Excel user)

·         Knowledge of ERP systems and related technologies

·         SAP Knowledge will be an asset

·         Focus on results

·         Communications skills

· Competitive remuneration package

      · Friendly and challenging working environment