Hellenic Duty Free Shops S.A is the leading travel retailer in Greece. Our Company is dedicated to offering to all travelers passing through the exit points of Greece the ultimate shopping experience. Starting out in 1979, it now operates 118 stores at 50 points (airports, border and ports) across Greece. Hellenic Duty Free Shops S.A. is a member of Avolta Group a global travel retailer with operations in 75 countries.
Job Sketch
Directly reporting to the Operations Store Manager, the Shift Supervisor is responsible for implementing workflow procedures based on direction from the company’s guidelines. His / Her duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Main responsibilities include:
- Verifies staff positioning during the shift according to the store activity and priority
- Communicates necessary information at the beginning of the shift, including promotions and new products, company policies and procedures
- Guarantees that store standards are in place, ensuring correct pricing and checking expiry dates
- Maintains a clean, organized and aesthetically pleasant storefront and ensures that store policies and procedures are followed
- Responds to customer complaints and concerns in a professional manner
- Creates and maintains a working environment that ensures his/her direct team satisfaction and engagement
- Daily communication with the Operations Store Manager to review the store shift’s operation
- Develops and grows his/her team of associates by ensuring the proper learning and development, performance appraisal and identification of talents
- Constantly motivates the team and aligns all people towards the goals
- Constantly drives customer experience and ensures the excellent execution of all customer experience elements (such as store atmosphere, visual merchandising, replenishment, customer service, fast and efficient transactions)