We are the market leader in the field of Electrical Equipment and we have specialized Lighting, Photovoltaic, Industrial Equipment and Building Solutions departments as well as two states of Electrical Panel Production Plants.
The combination of high quality products, well trained personnel as well as an organized and flexible organizational structure allow us to be our customer’s top choice and we make sure that only the best work with us. We select and create competent executives and their exceptional performance allows us to make the most of any opportunity that arises.
We continuously invest in our people by creating a very dynamic, high – professional and innovating environment that embraces work ethic, teamwork, passion & great results and provides to our employees special learning experiences that foster their personal and professional development.
We are seeking a skilled and dedicated CRM & Loyalty Administrator to join our team. The ideal candidate will be responsible for designing, developing and implementing CRM campaigns, as well as supporting loyalty program to optimize customer experience.
Job Responsibilities:
- Administrate the CRM system to collect and analyze data so as to achieve personalized communication & customer engagement
- Organize and send targeted communications (promotional or informational) to B2B or B2C customer segments in close cooperation with Sales, Product Management and a wide network
- Coordinate day-to-day operations and troubleshooting of Loyalty program
- Address daily customer inquiries related to loyalty program and CRM issues.
- Generate reports and insights on the performance of loyalty programs and CRM initiatives.
- Collaborate extensively with various departments (e.g., Marketing, Sales, Customer Service, ΙΤ) to ensure alignment with business objectives