Zélia Resort & Spa in Potidea Halkidiki, is an adults-only 5-star hideaway, boasting 105 exquisite rooms and suites, with magnificent vistas of the azure of the Aegean Sea against the majestic backdrop of Mount Olympus.
As Spa Manager, you will be responsible for the overall operation and success of our spa. You will inspire and motivate your team, ensure exceptional guest service, and drive revenue growth.
Responsibilities:
- Leadership & Management: Leading, coaching, and developing a team of therapists, estheticians, and support staff. Creating a positive and collaborative work environment.
- Guest Experience: Ensuring impeccable guest service and satisfaction. Handling guest inquiries and resolving any concerns. Developing and implementing strategies to enhance guest experience.
- Operations Management: Overseeing all aspects of spa operations, including scheduling, inventory management, treatment protocols, and facility maintenance. Ensuring compliance with all health and safety regulations.
- Revenue Generation: Developing and implementing strategies to maximize spa revenue, including promotions, packages, and membership programs. Managing budgets and forecasting revenue.
- Marketing & Promotion: Collaborating with the marketing team to promote the spa and its services. Identifying opportunities to attract new clients and retain existing ones.
- Product Knowledge: Maintaining up-to-date knowledge of spa treatments, products, and industry trends.