Position Summary
The Customer Service Support representative will be responsible for providing exceptional service to our e-commerce customers. Acting as the first point of contact, you will respond to customer inquiries via email, oversee order processing and tracking, and coordinate with couriers to ensure timely and accurate deliveries. Your role will be crucial in maintaining our brand’s reputation for quality and service excellence.
Key Responsibilities
- Customer Communication: Respond to customer inquiries via email in a timely, professional, and helpful manner. Address questions, complaints, and product inquiries with courtesy and efficiency.
- Order Tracking and Issue Resolution: Monitor order statuses, update customers on order progress, and track deliveries. Coordinate with courier services to resolve any delivery-related issues.
- Record Management: Maintain up-to-date records of customer interactions and create monthly reports
- Collaborative Problem-Solving: Work closely with internal teams, such as logistics and e-commerce, to promptly resolve order-related challenges and ensure high levels of customer satisfaction.
- Policy Adherence: Follow company policies, guidelines, and best practices in customer interactions, supporting the brand’s high standards and customer service ethics.