We are currently seeking on behalf of our client, a leading information and knowledge broker, for a Client Service Associate to join their team.
As an Associate in the Client Service Team, you will act as a knowledge broker between the clients and industry experts. Your role is to partner with the clients to understand their knowledge gaps and identify experts with the most relevant
experience and knowledge that can address them. You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation and professional communication skills.
Your key responsibilities will include:
- Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
- Utilizing phone, LinkedIn, and email outreach to connect with experts
- Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality