Job Title: Front office Agent
Location: On site
Job Type: Seasonal
Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to
excellence and growth. We are seeking a highly motivated Front Office Agent to
uplevel the experience of our guests.
Job Role: As a Front Office Agent at Miraggio
Thermal Spa Resort you play a vital role in providing exceptional guest
experiences. You are the first point of contact for our guests and are
responsible for creating a warm, welcoming, and efficient environment in the
hotel's front office. Your primary goal is to ensure a seamless check-in and
check-out process while delivering outstanding guest experience.
Key Responsibilities:
- Guest Check-In and Check-Out: Greet
guests with a friendly and professional demeanor. Assist guests with the
check-in and check-out process, ensuring accuracy and efficiency. Handle guest
inquiries and requests promptly and courteously.
- Reservation Management: Verify and confirm guest reservations accurately.
- Payment Processing:
Collect and process payments, issue invoices, and maintain a balanced cash
drawer. Ensure all financial transactions are conducted securely and in
compliance with hotel policies.
- Information and Assistance:
Provide guests with information about hotel facilities, services, local
attractions, and dining options. Offer recommendations and assistance to
enhance their stay.
- Telephone and Email Communication: Answer phone calls, respond to emails, and transfer calls to appropriate
departments. Handle reservations, inquiries, and requests via phone and email.
- Problem Resolution: Address and resolve guest issues and complaints professionally, ensuring guest
satisfaction while adhering to hotel policies and procedures.
- Safety and Security: Monitor and maintain the security of the front desk area, ensuring the safety
and privacy of guests. Follow hotel security and emergency procedures.
- Administrative Duties: Complete administrative tasks, such as filing, record-keeping, and updating
guest information.
- Collaboration: Work closely with other hotel
departments, including housekeeping, maintenance, and food and beverage, to
ensure seamless guest experiences.
Qualifications:
- Bachelor's
degree (National or International university/ AEI or TEI)
- 1 year
minimum experience on similar position, leadership in hospitality strongly required.
- Excellent
knowledge of Greek and English languages. Third language will be considered
accordingly.
- Exceptional
communication (both verbal and written), negotiation and administrative skills.
- Ability
to prioritize tasks, work under pressure with provided resources, manage
workload using own initiative and sufficiently cover a multitask position.
- High
knowledge of Protel/CRS/PMS revenue management and MS office are considered a
must.
- Availability
to work in shifts, including evenings, weekends, and holidays.
Additional Information:
We offer a competitive compensation package, including salary, benefits,
and opportunities for professional growth. We are an equal opportunity employer
and are committed to diversity and inclusion in our workforce.
If you are dedicated to
delivering exceptional guest experiences join our team and be part of our journey towards excellence!
All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.
We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).