Job Title: Guest Relations Agent
Location: On site
Job Type: Seasonal
Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to
excellence and growth. We are seeking a highly motivated Guest Relations Agent
to uplevel the experience of our guests.
Job Role : As a Guest Relations Agent
at Miraggio Thermal Spa Resort you are
the first point of contact for our guests, dedicated to ensuring their comfort
and satisfaction. Your role is to create memorable guest experiences by
offering personalized assistance and addressing guest inquiries and concerns
promptly and professionally.
Key Responsibilities:
- Guest Welcome and Assistance:
Warmly welcome guests upon their arrival and assist with the check-in process.
Provide information about the hotel's amenities, services, and local
attractions.
- Guest Engagement:
Establish a positive and lasting relationship with guests, actively listening
to their needs and preferences, and delivering personalized services and
recommendations to enhance their stay.
- Problem Resolution: Address guest inquiries, concerns, or complaints promptly, finding suitable
solutions and escalating issues, when necessary, all while adhering to hotel
policies.
- Special Requests:
Ensure that special guest requests, such as room preferences, amenities, and
services, are met to create exceptional experiences.
- Concierge Services: Offer
guidance and information about local dining, entertainment, and transportation
options. Make reservations and bookings for guests as required.
- Loyalty Programs:
Enroll guests in loyalty programs, explaining the benefits and actively
promoting the hotel's services and amenities.
- Communication: Maintain effective communication
with other hotel departments, including the front office, housekeeping,
maintenance, and dining, to coordinate guest requests and enhance guest
experiences.
- Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of
guests and staff.
- Feedback Collection:
Solicit and collect guest feedback through surveys and direct interactions,
conveying comments and concerns to the Guest Relations Manager for analysis and
improvement.
Qualifications:
- Bachelor's
degree (National or International university/ AEI or TEI)
- 1 year
minimum experience on similar position , leadership in hospitality strongly
required
- Excellent
knowledge of Greek and English languages. Third language will be considered
accordingly
- Exceptional
communication (both verbal and written), negotiation and administrative skills
- Ability
to prioritize tasks, work under pressure with provided resources, manage workload
using own initiative and sufficiently cover a multi task position
- High
knowledge of Protel/CRS/PMS revenue management and MS office are considered a
must
- Availability
to work in shifts, including evenings, weekends, and holidays
Additional Information:
We offer a competitive compensation package, including salary, benefits,
and opportunities for professional growth. We are an equal opportunity employer
and are committed to diversity and inclusion in our workforce.
If you are dedicated to
delivering exceptional guest experiences join our team and be part of our journey towards excellence!
All
resumes will be handled with discretion. Only those who possess the
above-mentioned requirements will qualify for an interview and be contacted in
due time.
We
respect your privacy by adhering to the European Union General Data Protection
Regulation (GDPR).