Concierge Agent

Pioneering for the past 45 years, Mitsis Group is the largest privately-owned hotel chain in Greece, guided by its customer-centric philosophy, family care, and authentic Greek identity.

With 24 hotels, 8,000 rooms, and over 5,000 employees in 9 destinations across Greece, specifically in Athens, Piraeus, Corfu, Crete, Kamena Vourla, Kos, Rhodes, Santorini, and Halkidiki, the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy, and a wide range of choices and experiences for its guests.

In a family-oriented and pleasant working environment, we transform every guest into an honorary visitor, offering unforgettable life memories!

Mitsis Group is offering new job opportunities at its hotels in Kos:

Concierge Agent-KOS

Location: KOS

Employment Type: Contract

Ref: HO/ COK

Position Scope

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

Key Responsibilities

• Operates the Mitsis Concierge platform
• Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel
• Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements
• Collaborates with reception staff to meet guests' needs
• Optimizes revenue through sales of concierge services

Qualifications

• Degree or Certificate in Hospitality and/or related field (preferred)
• Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable
• Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.)
• Business fluency in spoken and written English (proficiency diploma required)
• Knowledge of an additional language would be an asset

Skills

• Sales and business-oriented with exceptional organizational skills and attention to detail
• Customer service-oriented with impeccable communication skills and a willingness to go the extra mile
• Ability to build strong working relationships and have an approachable and professional manner
• Strong initiative and proactiveness in a team environment

What we offer

• Competitive remuneration package.
• Working in a group with anthropocentric perception.
• Continuous training according to the standards and dynamic development of the company.
• Prospects for professional development in an ever-growing group.

Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!

For all applications and information submitted, absolute confidentiality will be maintained.