Do you have experience in managing hotel reservations and ensuring high levels of customer satisfaction?
ManpowerGroupGreece, on behalf of its client, a dynamically developing company that provides services in the area of asset management and the hotel industry, is looking for a
Reservation Sales & Marketing (Hospitality).
📌 Location: Athens, Greece
📍 Working Model: on-site
🖋️ You will be reporting to the Hotel & Operations Manager
Scope of the role:
We are seeking a dedicated professional to contribute to the
strategic planning, development, and promotion of sales for all the Group’s
accommodations. The goal is to further develop each unit’s brand name and
increase operational revenues.
More specifically:
- Monitoring
occupancy and daily bookings
- Responsible
for implementing reservation policies and procedures
- Recording
Company/Travel Agent rates in the PMS and other records
- Identifying
top providers and tour operators
- Sending
offers for individual and group bookings after availability checks, and
communicating general information, pricing, and cancellation policies to
companies and travel agencies
- Communicating
with guests/tour operators to organize their bookings and special customer
requests
- Tracking
deposits until departure and managing cancellations if necessary
- Daily communication
with operations managers about changes in resort availability and booking
preparations
- Sending MEMOs
to operations managers regarding confirmed bookings and special requests
- Calculating
commissions for travel agencies
- Scheduling
inspections with travel agents
- Maintaining
cordial relationships with guests and operators
- Updating and
monitoring booked services before each arrival
- Recommending
strategic planning and sales development plans for the Group’s accommodations
to management
- Proposing
annual financial goals (sales budget) for the accommodations and submitting
them to company management for approval
- Developing
action plans and marketing activities to achieve financial targets
- Recommending
annual pricing policies for the Group’s accommodations
- Promoting
accommodations in new markets
- Enhancing
cooperation with new international travel agents specializing in luxury
accommodations
- Managing
existing relationships with international and Greek travel agents
(negotiations, contracts, etc.)
- Promoting
direct sales through the Group’s accommodation websites
- Organizing
concierge services
- Supporting
the Operations Managers of the accommodations and all involved partners in
sales and marketing to ensure high-quality service provision
- Updating all
stakeholders on operating standards, rules, policies, and procedures of the
accommodations
- Continuously
collaborating and participating in all activities for the development and
upgrading of the accommodations
- Handling and
resolving customer issues in cooperation with the head of accommodations
- Issuing and
monitoring weekly reports with relevant analyses and studies, monitoring
occupancy and revenues through the database/system
- Collaborating
with digital agencies to increase the visibility/advertising of the Group’s
Hotels to achieve direct revenue
What we are looking for:
- Bachelor’s or
Higher Degree in Hospitality, Tourism, or related field.
- Minimum of 4
years of experience in a similar position.
- Extensive knowledge
of the luxury market on both local and international levels, with a focus on
inbound tourism from America and Europe.
- Proven
experience in designing concierge service offerings.
- Demonstrated
experience in negotiations with travel agents.
- Strong
understanding of marketing strategies and techniques.
- Proficiency
in social media platforms.
- Good
knowledge of Google Ads and similar online advertising tools.
- Required
knowledge of PMS PROTEL and ERP Softone.
Compensation Package and Benefits:
- 💰Competitive salary
- ✔️ Work in a successful and dynamic team
- 📖 Opportunity
for personal and professional development and advancement, as well as acquiring
new knowledge
👥 Recruitment Process:
- If you are
interested in this role, feel free to apply directly. Our consultants will
contact the candidates who meet the profile’s requirements to arrange an
interview.