Do you have previous experience in Back office?
Are you interested in working for a digital real estate platform?
ManpowerGroup Greece, on behalf of our client,
an innovative digital real estate platform, is looking for a Back office - Operations Officer.
📌 Location: Athens
📍 Working Model: hybrid
🖋️You will be reporting to: Head of Operations
What you will do:
As a Back office-Operations Officer you
will play a crucial role in assisting the platform's Relationship Managers with
the implementation of customer service requests, acting as a coordinator
between Relationship Managers and the network of expert collaborators assigned
to perform tasks, ensuring the efficient and timely delivery of services.
More specifically:
- Coordinate
the assignment of activities based on platform policies and guidelines,
ensuring alignment with customer needs and priorities.
- Monitor
SLAs for each activity and escalate any deviations or delays to relevant
stakeholders for timely resolution.
- Review
the final product of each activity before sharing it with Relationship Managers
and customers, ensuring accuracy and quality standards are met.
- Follow up
on planning, progress, and results, providing regular updates to Relationship
Managers and customers as needed.
- Represent
customers when required, ensuring their interests are protected and negotiating
on their behalf if necessary.
- Take
responsibility for property preparation before publication onto the platform,
ensuring accurate and attractive listings that meet customer expectations.
- Maintain
accurate records of all activities in the CRM system.
What we are looking for:
- Bachelor’s degree in business
administration, Finance, or related field.
- Experience in back-office support or
administrative roles, preferably in real estate or financial services.
- Strong organizational and multitasking
abilities.
- Excellent communication and interpersonal
skills.
- Attention to detail and accuracy in data
entry and document preparation.
- Knowledge of e-auction processes and
property management is a plus.
- Proficiency in Microsoft Office Suite.
Compensation Package and Benefits:
- Competitive salary
and benefits package.
- Comprehensive
training and development opportunities.
- Collaborative work
environment.
- Access to advanced
technology and tools.
- Health benefits, including medical
insurance.
- Ticket allowance.
👥
Recruitment Process:
If you are
interested in this role, feel free to apply directly. Our consultants will
contact the candidates who meet the profile’s requirements to arrange an
interview.