TOR Hotel Group is a
family-owned business with a long heritage in hospitality, which dates back to
1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the
Tornivoukas family has continued its long tradition with the creation of 5
unique hotels in Northern Greece.
Join
our team in a fast growing working environment in our headquarters as an
E-Commerce Manager
Domain of responsibility: Eagles Resort, The Excelsior, City Hotel,
On Residence
Location: Thessaloniki,
Greece
Duration: Full time contract
& possibility for Remote Work
Position Summary
The E-Commerce Manager will be responsible
to manage and maintain all online revenue streams and related systems,
including Opera, Fidelio, PrimalRes, WebHotelier, Swapsystems, SLH and all extranets
of the OTAs (Destimo, Booking, Expedia, Hotelbeds etc.) for Eagles Palace,
Eagles Villas, The Excelsior, City Hotel, On Residence.
Key Responsibilities:
- Implement appropriate hotel inventory distribution
strategy, maintain accurate rates and inventory allotments in all electronic
channels in a timely manner and promote rate parity throughout all booking
channels
- Load all preferred, consortia
and promotional rates in GDS and PMS
- Maintain distribution channel
data integrity; spearheads troubleshooting and resolution of any rate loading
issues as they occur
- Analyze overall monthly hotel
performance and provide summary report with recommendations to improve
long-term strategies
- Monitor overbooking levels and
opportunities daily; continually monitor booking pace and respond to unexpected
variances
- Design and implement annual
e-commerce plan
- Conduct competitive and demand
analysis; analyze independently and determine whether hotel is
effectively marketing itself
across electronic distribution channels
- Manage all aspects of rate and inventory
management as outlined in the contracts
- Manage all online activity in
relation to traffic acquisition, sales, conversion and a/b testing and
reporting
- Be responsible for the web pricing
and competition analysis
- Conduct market research aiming to
discover new trends and technologies in order to improve website performance
- Analyze various data in order
to deliver data driven strategies and deliver top performance as well as
achieve KPI’s
- Apply all best practices that
result in customer acquisition, retention and growth
- Implement changes on the back
office systems regarding special offers and allotment reports towards
constantly improving booking journey and increasing conversion
- Cooperate efficiently with the reservations
department to ensure that online pricing and availability matches perfectly real
time pricing and availability
Requirements:
- Minimum 3 years of experience in
a similar position
- Degree in Business
Administration, Hotel Management preferable with significant coursework in
statistics, economics or computer science
- Excellent knowledge of Greek
and English language
- Computer literacy (Excel, Power
Point, Fidelio, MS Office,) and excellent knowledge of relevant to sales
platforms
- Experience in communications
and brand building
- Attention to detail and
excellent organizational skills
- Strong time management skills,
ability to prioritize work and work as a team player
Benefits:
- Competitive salary remuneration
- Career development in a fast
paced growing work environment
- Daily meals
TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.