The Blue Carpet Luxury Suites, located in the area of Pefkohori in Halkidiki.We are seeking a highly motivated Front Office Agent to uplevel the experience of our guests for the season of 2025.
Main Duties:
- Greet guests with a friendly and professional demeanor.
- Assist guests with the check-in and check-out process,
- Handle guest inquiries and requests promptly and courteously.
- Collect and process payments, issue invoices, and maintain a balanced cash drawer.
- Provide guests with information about hotel facilities, services, local attractions.
- Offer recommendations and assistance to enhance their stay.
- Maintain good communication and working relationships with all hotel departments.
- Answer phone calls, respond to emails, and transfer calls to appropriate departments.
- Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.
- Informs the roofing/maintenance departments about the intervention and any problems
- Ensure that all Front of House areas are clean and tidy at all times.
Required Qualifications:
- Previous hospitality experience would be advantageous.
- Good knowledge of using extranet from online booking engines
- Knowledge of the Pylon program will be considered an additional qualification
- Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Excellent customer service skills.
- Excellent problem-solving skills,
- Ability to work on flexible schedule.
Benefits:
- Attractive package of benefits according to qualifications
- Accommodation and lunch
- Work in a pleasant, dynamic and growing professional environment
- Continuous learning and development opportunities
- If you are looking for a new opportunity in a hotel that will support and encourage you to develop your career, we would love to hear from you!